Virtual Outcomes
Virtual Outcomes – Your On-Line Training Solution
Virtual Outcomes provides a comprehensive online training platform, fully funded by CPLSC, to support you and your teams as part of our ongoing training programme. This service is available to ALL pharmacies, ensuring that you have access to valuable resources for staff development.
Who Can Benefit?
The modules are designed for Counter Staff and Health Champions but can be enjoyed by your entire team. This approach ensures the best outcomes for your patients, enabling a cohesive, knowledgeable team.
Monthly Training Modules
A new module will be released into the training library on the 1st of each month. All modules remain available for you to access at any time. Access is simple—use your Pharmacy F Code and enjoy the flexibility to train at work or at home on a PC, tablet, or mobile device.
Module Details
Duration: Each module takes 15-20 minutes to complete.
Certification: A test at the end of each module allows you to check your knowledge. You’ll also have the option to download a Certificate of Completion—a great addition to your Healthy Living Pharmacy Portfolio or GPhC file as evidence of continued staff training.
Training Library Access
To access the new course library, follow the instructions in the Easy Guide found in the FAQ section of the Virtual Outcomes website: www.virtualoutcomes.co.uk/frequently-asked-questions
Upcoming and Recent Modules
Lateral Flow Device Training
A short, 8-minute module on how to register, deliver, and claim for the service.
Click here for more information
Menopause Overview
Learn how Community Pharmacy teams can provide the best support and advice to women.
Click here for more information.
Adrenaline Auto-Injectors
A comprehensive overview for pharmacy teams, covering anaphylaxis and preparing pharmacists/techs for the NHS flu vaccination season.
Click here for more information.
PQS 23/24 Course
Details on the PQS course, now live, to help pharmacies prepare for the PQS 23/24 aspiration window.
Click here for further details.
Flu Vaccination Service (23/24)
Short training to support the flu vaccination service.
Click here for more information
Pharmacy Contraception Service
Updated training for pharmacy teams on the implementation of this service.
Click here for more information
NHS Pharmacy First Service
A comprehensive training module on the NHS Pharmacy First Service, plus an additional module with hints, tips, and learning.
Click here for full details.
Skin Conditions – Acne & Fungal Infections
New training on common skin conditions such as acne and fungal infections, now available for free.
Click here for full details.
Dermatitis Training
A new module on skin conditions with a focus on dermatitis.
Click here for further details
Acne and Fungal Skin Infections Training
Further training modules on acne and fungal skin infections. Please click the links for further details on how to access the free training courses.
Service Learnings and Missed Opportunities
A module reviewing the first five months of service, highlighting quick wins and areas for improvement.
Please click here for further details
Equality Act and Compliance Aids (MCAs)
A course on the Equality Act, focusing on compliance aids and reasonable adjustments for patients covered by the Act.
Please click here for further details
2024 Flu Campaign
A new module to support with the 2024 flu campaign.
Click here for further details on how to access the course.
Prostate Cancer Awareness
A new course to support pharmacy teams in understanding prostate cancer, including signs, symptoms, and the value of screening.
Click here to view
Original Pack Dispensing (OPD)
A new course on OPD rules, effective from January 1st.
Click here to view
Virtual Outcomes Calendar – click here
Virtual Outcomes Online Support to Implement the New Pharmacy Contact
Following the announcement about the new five year community pharmacy contract, Virtual Outcomes has produced an overview of the support they will offer pharmacy to deliver the various different aspects of it.
Click here for an overview of the courses being released in the coming months to support contractors.
Virtual Outcomes have launched three new courses:
These courses are designed to give an overview of the key elements and the work Community Pharmacies need to complete to maximise each.