Contacts (Outside Agencies)


 To find the right contact for your query click on a title in the following list for more information

Controlled Drugs Accountable Officer (CDAO) and controlled drug (CD) destruction

CD Destruction Fact Sheetclick here

NHS England CD Destruction Request – pre checklistclick here

CD Destruction SOP – click here 

North West CD Alert Template 2021 – click here

The portal for controlled drugs incidents and authorised witnessing of CD destruction can be found at and click here for full information

If you need help or advice on anything relating to the prescribing, supply, administration or disposal of controlled drugs get in touch with NHS England using the contact below.

Contact the CDAO team at:

Devina Halsall
Controlled Drugs Accountable
Officer 0113 825 2355

Please note the Controlled Drug Reporting website will change on Thursday 1 December 2022.

Where previously, Incidents and Concerns were reported on the one form, this has been split into separate forms, where the questions focus on the specific nature of the event being reported.
There are also additional features, which include:

• My Message
• My Reports
• Resource Centre
• Adding additional information to reports, once they have been submitted
• Listing multiple organisations in the Reporter’s profile when the Reporter works across organisations

Technical Help desk support will still be available. The team can be contacted on email on or through the message system on the website.
Please be aware that when you first access the CD Reporting website from Thursday 1 December 2022, you will need to register as a new user. As long as you use the same email address you are currently registered with, you will be able to access previously submitted reports.

Dental Care in Lancashire

How to access dental care in Lancashire

Areas covered are listed below:

Blackpool and the Fylde Coast
Morecambe and Lancaster
Preston, Chorley, Leyland
Ormskirk, Skelmersdale
Blackburn with Darwen
East Lancashire


• Access to both urgent dental care and routine dental care in Lancashire is a straightforward process
• The Lancashire Dental Helpline provided by FCMS will signpost patients to the appropriate service
• For urgent care, patients will be triaged and appointments made with the appropriate local service across Lancashire
• Any cases that require more urgent care such as conditions threatening the airway or medical conditions presenting as dental pain will be advised to contact 111 or where needed can be transferred to a 111 Health Advisor for action
• For patients looking to access routine dentistry the helpline will advise as to which dentists are taking on new patients

Lancashire Dental Helpline: 0300 1234 010
Opening hours
Monday – Friday 8am – 9pm
Weekends and Bank holidays – 10am – 5pm

Directory of Services (DoS)

Tel: 0300 020 0363


General Pharmaceutical Council (GPhC) Inspectors
Craig Whitelock-Wainwright 020 3713 7922
Chris Barnes (East Lancashire) 020 3713 7920
Lisa McCreesh (Blackburn and Darwen) 020 3713 8104
Lancashire Local Pharmacy Network (LPN)

Contact email:

For information about LPNs, click here

NHS Business Services Authority Prescription Services (the pricing Authority)

Tel: 0300 330 1349



NHS England Services

NHS England is the national commissioner for NHS Community Pharmacy services and it is their role to make sure that the NHS provides high quality, safe patient care and services within primary care and to ensure the NHS lives within its means.

NHS England Lancashire contact details:


Postal address:

Preston Business Centre
Watling Street Road

Telephone: 01772 420150

NHS Mail

Contacting the NHSmail helpdesk


The national NHSmail helpdesk is available 24 hours a day, 365 days a year on 0333 200 1133, or via email at

When contacting NHSmail helpdesk, you must say you are a community pharmacy. The NHS Mail helpdesks takes queries from all over the NHS and informing them you are a community Pharmacy will help them send the query to the right place and save you a lot of time

NHS Digital has published the following user guides in relation to the NHS premises specific shared mail box accounts:

Guide for Community Pharmacies using NHSmail

Giving delegate access to your mailbox

Pharmaceutical Services Negotiating Committee (PSNC)

PSNC promotes and supports the interests of all NHS community pharmacies in England. They are recognised by the Secretary of State for Health and Social Care as the body that represents NHS pharmacy contractors. They work closely with Local Pharmaceutical Committees (LPCs) to support their role as the local NHS representative organisations.

Who’s who

An organogram of PSNC staff can be viewed here

Details of PSNC staff, their contact details and job roles can be accessed here

Further information

Tel: 0203 1220 801


Website: Homepage – Community Pharmacy England (