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Home / Resources and Useful Information / Training & Workforce Wellbeing

Training & Workforce Wellbeing

 
Healthwatch

The following are the reports, based across Lancashire Community Pharmacy Lancashire and South Cumbria (CPLSC) geography, of the findings from three Healthwatch teams who spoke to people in a wide selection of community pharmacies.

A total of 24 pharmacies were involved and 326 people shared their views and experiences.

The overarching report “Your Voice” can be downloaded by clicking here.

More information can be found on the Healthwatch Lancashire website: Home – Healthwatch Lancashire</a

Interpreters (Translation Services)

Please note this service is currently out of use If your pharmacy has patients whose first language is not English and you feel they would benefit from the support of an interpreter; please note that you are able to obtain access to interpreter services from language line at NHSE expense. Contact Language line Telephone: 0845 310 9900 Provide Pharmacist Code: 288222 Where necessary, for example due to social distancing arrangements, you can request that the interpreter sets up a 3 way call between the pharmacy, interpreter and patients mobile. A quick Reference Guide is available to view HERE.

Mental Health and Wellbeing Hub in Lancashire and South Cumbria

The Lancashire and South Cumbria (LSC) Integrated Care System (our ICS) has a LSC Psychological Resilience Hub that can be accessed here: https://lscresiliencehub.nhs.uk/ Originally set up in response to the pandemic to help support staff working across LSC in healthcare, social care, emergency services, public sector and the voluntary, community, faith and social enterprise (VCFSE) sector, it continues to offer support to staff with non-covid related health and wellbeing difficulties. The hubs can offer you a clinical assessment and referral to local services enabling access to support where needed, such as talking therapy or counselling. It is separate and confidential from your employer and is free to access.  You can self-refer or refer a colleague (with their consent). You can start by completing their online self-assessment tool which will provide you with an opportunity to assess how you are managing, and at the end of these screening questions, you will be able to refer yourself to the Resilience Hub so that you can speak with one of their team in more detail about how things are. If you would prefer to speak to the Resilience Hub team directly, you can call them on 01772 520228 or email lschub@lscft.nhs.uk If you refer yourself to the Resilience Hub you can expect to hear from them within 3 working days and you will be offered an appointment to have a conversation with a caring member of the Resilience Hub team. Please take 3 minutes to watch this Video about the Hub https://lscresiliencehub.nhs.uk/about  

Urgent Help
Please note that the Resilience Hub is not a crisis service. If you or someone else needs urgent help, please contact your GP or a crisis service.
Mental Health Crisis Line – staffed by trained mental health professionals who are able to provide assessment and will support you, or somebody you are concerned about, to access appropriate care and treatment. This service is available 7 days a week, 24 hours a day.  Visit: www.lscft.nhs.uk/crisis or call Freephone: 0800 953 0110
Samaritans – available 7 days a week, 24 hours a day – www.samaritans.org or call Freephone 116 123   The Hub complements the other wellbeing support available to pharmacy teams
Pharmacist Support –  Pharmacist Support is the profession’s independent charity for pharmacists and their families, former pharmacists, trainees and MPharm students. https://pharmacistsupport.org/    The charity also has a suite of wellbeing resources to help you and your team : https://pharmacistsupport.org/how-we-can-help/wellbeing-service/ through the service, you can access a range of individual and group training.  
Looking After You: coaching for the Primary Care Workforce – Free confidential coaching with highly experienced and compassionate coaches for everyone working in primary care.  The programme has been designed to be easily accessible and tailored to the needs of the individual, providing an opportunity to prioritise you whilst you are also taking care of others. https://www.england.nhs.uk/supporting-our-nhs-people/support-now/looking-after-you-confidential-coaching-and-support-for-the-primary-care-workforce/ The Looking After You programme comprises of three coaching offers: Looking After You Too (which also includes a service for ethnically diverse colleagues), Looking After Your Team and Looking After Your Career which support psychological wellbeing, team development and career conversations. The programme has been effective in improving wellbeing and resilience in primary care staff.  

Northwest Community Pharmacy Webinar Pharmacy First and Wider Service Delivery Support

Please click here to view the presentation following on from the NW Community Pharmacy webinar for Pharmacy First and wider delivery support. Please click here to view the recorded webinar.